Done Right By Carol-Cleaning Service Policies

We are a professional cleaning service, and we are fully bonded and insured for your protection. Insurance Certificates are available upon request.

We furnish all the cleaning supplies, unless the customer expresses a desire to use a specific product for a certain task. If the customer has the product available, we have no problem using their product of choice.

We normally work in teams of two people. However, it is also possible to have one person service your home or office, or a team of three people. It all depends on manpower requirements and scheduling dictates.


Payment for Services

- Payment for residential cleaning services is due the day of service. We accept cash or personal check.
- Commercial customers are billed on a monthly basis, and a company check is acceptable.

Cancellations

- We understand that occasionally "things happen" without warning to disrupt your normal schedule. In that event, we can cancel your scheduled appointment and place you in the next available time slot. Or just cancel the appointment completely, and pick your service up on the next regularly scheduled appointment. If at all possible, please give us at least 24 hours advance notice on a cancellation.


Refunds

- Cleaning is a very personalized service and sometimes it’s very difficult to quantify the end result. Therefore, we do not offer refunds on a completed cleaning service. Our policy, of course, is to do the job properly and thoroughly up front. However, in the event that you are not satisfied with some aspect of our service, please call us within 24 hours, and we will return free of charge to correct the problem. Just as an aside, to date this has never been an issue

Extra Services

- Please give us 48 hours notice on extra services that you may require as part of your normal cleaning service. This will give us sufficient time to allocate the proper manpower and resources to accomplish your additional tasks without compromise.

Employee Safety

- Our employees are a big part of our success, and we want to keep them safe and healthy. Therefore, if you would like us to clean behind a major appliance or a large piece of furniture (refrigerator, range, breakfront, curio cabinet, etc.,.) please have it moved far enough from the wall to allow us to clean the desired area.

Tipping

- At "Done Right by Carol" we never require or expect a tip. Your continued patronage is thank you enough. However, occasionally a nice thank you note to your cleaning professional can go a long way.

Privacy Policy

- We do not, and will not, share any information gathered on this website, either personal or otherwise, with any third party source.